Last Revised: July 4, 2019
Privacy of our users and customer is really important to us here at Silvester Design.
This policy outlines how we (silvesterdesign.com) may collect and use personal information from our users (each, a 'Visitor or 'User' (respectively), or 'you') regarding such information.
This policy describes our privacy practices and how we abide by the GDPR Regulations. It explains what information we collect on our visitor and users, how we collect it, what we do with it, how we protect it and your rights regarding your information.
1. Please read carefully!
2. What information do we collect?
2.1 What type of information we collect
We collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile
2.2 Users of Users information
We may also collect similar information pertaining to visitors and users of our Clients's websites or services (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section 6 below).
3. How do we collect such information
3.1 Site visitation tracking for visitor and user information
This site uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
For your information our website uses the Wix implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms, Get a quote forms and email links
Should you choose to contact us using the contact form on our Contact us page or contact us via Get a Quote page, contact data that you supply will be stored by this website onto WIX CRM and will not get passed to/be processed by any other third party data processors unless specified by user.
Email links and contact forms data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
4. How do we store your information
4.1 How we store your information
If you have made a purchase or become a Client Portal Members as a 'Visitors, Silvester Design Clients, and Users-of-Users' your personal information (not including any sensitive financial details) are stored in our WIX CRM and WIX Corvid databases in order that we can fulfil your order(s), membership information and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored on the WIX CRM Database but is located on a secure internal platform that Silvester Design uses. All our transactions are made within the WIX payments or selected third party platform (depending on subscription type) which does not retain any financial information once the transaction has been processed.
These are the only occasions where personal data will be stored on this website for example being a member of the Client Portal Service. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WIX). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.
4.2 WIX LTD - EU-U.S. Privacy Shield & Swiss-U.S. Privacy Shield Disclosure
Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Wix.com is committed to subjecting all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, here.
Wix.com is responsible for the processing of Personal Information it receives, under the Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. Wix.com complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, including the onward transfer liability provisions.
With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, Wix.com is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, Wix.com may be asked to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.
4.3 Requesting your Data
Upon request Silvester Design can request WIX to provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by following the instructions provided in these Help Center articles: “GDPR: Retrieving Your Wix Account Data” or “GDPR: Permanently Deleting Your Wix Account. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.
Please note that permanently deleting your data from Wix accounts, erases all of your information from Wix's and Silvester Design databases. After completing this process, you can no longer use any of your Wix or Silvester Design Services, your User Account and all its data will be removed permanently, nor Wix or Silvester Design will not be able to restore your account or retrieve your data in the future. If you contact Wix Support in the future, the system will not recognise your account and Support agents will not be able to locate the deleted account.
5. This website's server and third party processors
5.1 About this Website's Server
This website is hosted in data centres in the United States and Europe. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Wix.com guarantees that the platform will be compliant with the new regulation from May 2018.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
5.2 Our Third Party Data Processors
We use three third parties to process personal data on our behalf. The third parties we use are PayPal, Dropbox and Wix. In some cases depending on Client Portal Subscriptions additional Third Party application will be used.
Paypal process payments for any products purchase from our website. Neither us or PayPal retain any financial information you may submit as part of the purchasing process. PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal's advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. PayPal, WIX or SILVESTER DESIGN will never ask for any sensitive information.
Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system.
Your data which is encrypted, is as follows:
· personal data (address data, telephone number, etc.)
· login data (username and password)
· all methods of payment selected, credit card and bank account
WIX provide the Customer Engagement platform we use to manage and fulfil your orders. No personal financial information is ever taken or stored in this system as during the process, everything is transferred out to PayPal so that neither us nor WIX has access to your financial information.
What WIX do to ensure data protection to all our customers
· WIX employ full-time security consultants, dedicated to the security of our customer information.
· WIX is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. WIX regularly perform internal security audits to maintain our ISO/PCI security certifications, as illustrated below (please click the links to see the Certificates):
o ISO 27001:2013 and ISO 27018:2014 Best Practices Certificate
o ISO 27108 Certificate
o PCIDDS Compliance Certificate
· WIX's signup and login services are completed through a secure server (HTTPS/SSL).
· WIX uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from ours or WIX servers.
· WIX is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.
Three of the following third parties are based in the USA and one is based in the Republic of Ireland and all are EU-U.S Privacy Shield compliant.
6. Sharing personal information with third parties
6.1 Sharing personal information
At no point will Silvester Design share personal information with third parties with your consent. Though our Service Provider WIX are subject to be law which is outlined below
6.2 WIX - Law Enforcement, Legal Requests and Duties
Where permitted by local data protection laws, Wix and Silvester Design may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Cookies are implemented in every site built by Wix.com. Our website is hosted on Wix.com platform and here is a list of the cookies used on Wix websites:
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our site, or may otherwise adversely affect your user experience.
8. Data Breaches
8.0 Data Controller
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data controller
The data controller of this website is:
Christopher Silvester , Owner of Silvester Design, WIX Website developer
Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.